What is Digital Transformation? Digital Transformation refers to the digitization of analog business processes that are vital to an organization’s success. Through increasing the efficiency of customer interactions and moving away from paper-based models, organizations can deliver new levels of engagement and self-service to customers, while realizing operational and compliance savings.

Customer Engagement

At its core, improving customer engagement is about closing the distance between your customers and your organization—in financial services, insurance, government and most any other industry. Offer customers low-friction, self-service options—such as using their mobile device to open an account—to meet them on their terms and build loyalty.

Operational Efficiency

Efficiency improvements require integration between your customers’ mobile and other touchpoints (their systems of engagement) and your line of business applications (your systems of record). Deploy a broader platform that integrates touchpoints across customer journeys so you can do more with less, reduce costs and outpace competitors juggling multiple, disparate solutions.

Regulatory Compliance

Legacy non-digital processes and systems were not built to adapt, so frequent changes in regulation and policy elongate periods of non-compliance and drive compliance costs higher. Avoid the risk of non-compliance by choosing a digital transformation platform that enforces compliant processes, while allowing you to adapt quickly as policy and regulation requirements change.

Digital Transformation

Digitize the multiple touchpoints customers encounter in their journey through a business process.

TotalAgility Frameworks

TotalAgility Frameworks enable organizations to accelerate touchpoints in high-value customer journeys.

TotalAgility Platform

Transform information-intensive customer interactions via a unified digital transformation platform.

Onboarding Agility

Accelerate the onboarding process by automating information intake and enabling user self-service.

Claims Agility

Streamline the digitization, validation, conversion and intelligent routing of paper medical claims.